Cottringer

Publié le août 29, 2005 par kodiak

• Smart Marketing Strategies (.pdf)
• Putting the « Common » Back in Common Sense (on author’s den)
• The article I once read in this paper is unavailable online, but some others are.
  That paper said:
  • Own the mistake
  • Apologize
  • Find a quick fix
  • Develop a cure
  • Make amends